TicketDuck
AI inbox triage for support teams. Shipped to first 50 paying customers in week 7.
You write a Markdown spec. We turn it into a production app — fast, opinionated, and built with AI agents + senior engineers who actually ship.
# Product: TicketDuck > A SaaS that turns customer emails into tickets. ## Stack - Next.js 15 + tRPC + Postgres - Auth: Clerk - AI: Claude for triage + summary ## MVP scope - [x] Inbox sync (Gmail, IMAP) - [x] Auto-tag with priority + topic - [x] Slack notifications - [ ] Billing (Stripe) — phase 2 ## Done = - Deployed on Vercel - 90% test coverage on core - Docs at /docs
// teams already shipping with us
Slack threads, half-finished Notion pages, three different Figmas. Then six months later: nobody remembers why the auth flow exists.
Pick a sprint, hand us the spec, watch it ship. We optimise for momentum, not meetings.
We co-write a `spec.md` with you. Goals, constraints, success metrics. No 100-page docs.
AI agents draft architecture, milestones, and risks. Senior engineers review every line.
Daily commits, weekly demos, public Linear board. You see progress in real time.
Deployed on Vercel/Fly/AWS. CI, monitoring, docs included. We hand over the keys.
If it can be specced in Markdown, we can probably ship it.
0 → launched in 4–8 weeks. Fixed scope, fixed price.
RAG, agents, tool-use. Plug AI into your existing product.
Full-stack Next.js, TypeScript, Postgres. Boring, reliable, fast.
Codebase review, AI roadmap, hire/build advice. 1–2 week engagements.
Drop in a senior engineer (+ AI co-pilot) for 3–6 months.
Dashboards, ops tools, automations. The boring stuff that saves hours.
We don't chase frameworks. We ship on the stack that gets out of the way.
Names changed because NDAs. Outcomes are real.
AI inbox triage for support teams. Shipped to first 50 paying customers in week 7.
RAG over 10y of financial filings. Cut research time from hours to minutes.
Replaced 6 spreadsheets with one dashboard. Saved a 2-person ops team 12h/week.
Fixed scope, fixed price. No surprise invoices. Custom on request.
1–2 weeks. Audit, prototype, or focused feature.
4–8 weeks. MVP from zero to live.
3–12 months. Embedded team, shared roadmap.
“They shipped in 5 weeks what our previous agency couldn't in 6 months. The Markdown spec thing actually works.”
“Felt like having a senior team on tap. Daily commits, no babysitting.”
“Best part: when we asked 'why', they pointed to the spec. Not a meeting.”
Because Markdown specs are how we work. The TLD is a wink — and yes, it's a real ccTLD (Moldova). Works on every browser.
Real AI. Claude + custom agents inside our pipeline. They draft, refactor, and review. Humans own architecture and ship decisions.
You do. 100%. We hand over the GitHub repo, infra access, and docs on day one of go-live.
Usually yes for Sprints. Build engagements need a 1–2 week lead time so we can scope properly.
Distributed team across EU + US time zones. Most clients are async-first; we adapt to yours.
That's the Sprint tier. We'll review your codebase, AI strategy, or product, and ship a written report + Loom in 1–2 weeks.
Either works. Tell us what you want shipped, we'll tell you how fast and how much.